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National Gambling Treatment Service

The National Gambling Treatment Service is a network of organisations working together to provide confidential treatment and support for anyone experiencing gambling-related harms, free to access across England, Scotland and Wales.

Annual Treatment Statistics

April 2020 - March 2021

Annual Statistics from the National Gambling Treatment Service (Great Britain)

Annual Statistics from the National Gambling Treatment Service (Great Britain) (Welsh translation)

Annual Statistics Infographic

April 2019 - March 2020

Annual Statistics from the National Gambling Treatment Service (Great Britain) 

Annual Statistics Infographic

April 2018 - March 2019

Annual Statistics from the National Gambling Treatment Service (Great Britain)

National Gambling Treatment Service

Wherever someone makes contact throughout this network these providers work alongside each other through referral pathways to deliver the most appropriate package of care for individuals experiencing difficulties with gambling, and for those who are impacted by someone else’s gambling.

The National Gambling Helpline 

is operated by GamCare and offers:

  • Telephone and live chat support – it is the easiest and quickest way for most people to connect with the service(s) or support that can best help them. The Helpline is available 24 hours a day, every day of the year. It can provide brief interventions and make referrals into other treatment options across the network.
  • GamCare also offers a moderated online Forum and daily online group chatrooms to enable those affected by gambling problems to connect with others in similar situations, share their experience and support one another.

Read more:

GamCare and its partner network


  • Online treatment supported by regular contact with a therapist, which can be accessed at a time and place convenient for the client over the course of eight weeks.
  • One-to-one face-to-face, online and telephone therapeutic support and treatment for people with gambling problems as well as family and friends who are impacted by gambling.
  • Group based Gambling Recovery Courses delivered face-to-face or online for between six to eight weeks.

Read more:

Gordon Moody Association 


  • Residential Treatment Centres – two unique specialist centres, providing an intensive residential treatment programme for men with a gambling addiction.
  • Recovery Housing – specialist relapse prevention housing for those who have completed the treatment programmes requiring additional recovery support.
  • Retreat & Counselling Programme – retreat programmes for women-only-cohorts and men-only-cohorts which combine short residential stays with at-home counselling support.

Read more:

Data Reporting Framework

All treatment services funded as part of GambleAware's developing National Problem Gambling Service implement GambleAware's pioneering Data Reporting Framework (DRF). This ensures that data is compiled on the nature and outcomes of the treatment they provide to a nationally agreed standard. 

GambleAware has commissioned ViewItUK to conduct independent collection and analysis of output and outcome data with more granular detail. Data will be validated by checks and procedures similar to those that fulfil that function for the National Drug Treatment Monitoring System on behalf of Public Health England (PHE), and the system made available to the NHS.

This data will allow GambleAware to rigorously evaluate these outcomes on the basis of robust and comparable evidence. GambleAware is actively encouraging other non-GambleAware funded problem gambling treatment services to use the DRF to help build what is anticipated to be a world-leading dataset, and to inform the development of best practice and outstanding care in Great Britain. 

The full Data Reporting Framework Guidance and Specification is available to download below.

Data Reporting Framework Specification.
Data Reporting Framework User Guidance.


Find out more about our approach to commissioning treatment and support services here.

Prevention projects

GambleAware fund a number of strategic partnerships aimed at working together with other organisations to raise awareness and to prevent gambling harms. You can find out more about our current prevention programmes here.