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Scottish Gambling Education Hub Evaluation
IFF Research

In June 2020, GambleAware commissioned IFF Research to conduct a process and outcome evaluation of the Hub. The purpose of the evaluation was to assess the effectiveness and early outcomes of the Hub and to inform GambleAware's future commissioning decisions for a Hub approach in England and Wales.

Evaluation of the Gambling Support Service, England & Wales (GSSE&W)
Kantar Public

The Gambling Support Service in England & Wales was delivered by local Citizens Advice offices in 12 regions across the two nations between October 2018 and March 2021. GambleAware commissioned Kantar Public to conduct an independent process and impact evaluation to capture outcomes and learnings from GSSE&W delivery and to improve the programme for future iterations, including the commissioning of a similar programme through the constitutionally distinct organisation, Citizens Advice Scotland. The evaluation report contains details of facilitators and barriers which contributed to the success and outcomes of the service. The report also identifies opportunities to aid further future success of the programme. The evaluation was conducted between July 2020 and April 2021.

Safer Gambling Messaging (phase II) - An Impact Evaluation
C. Jacob, C. Larkin & J. Lawrence

Messaging has an important role to play in reducing gambling harm. Safer gambling messaging comprises, for example, advertisements that appear on television, or notifications that appear on-screen when logged into an online gambling platform. Recent evidence indicates that a generic warning label approach may not be effective , and consequently a more individualised, operator-led approach might have more impact. However, much of the evidence is from laboratory studies or experiments conducted away from the environments in which people would normally gamble and there are some questions about how well the evidence might generalise to a more natural setting. This impact evaluation aims to complement existing research by examining safer gambling messaging as implemented by gambling operators on their customers in live play.

Safer Gambling Messaging Project evaluation (phase II) - A Process Evaluation
L. Crouch, E. Collerton & M. Bernard

A summative process evaluation of phase two of the Safer Gambling Messaging Project was conducted to understand how the project was implemented, and the factors that influenced its effectiveness. The process evaluation aims to complement the findings from the impact evaluation. Part one of the process evaluation involved exploring the co-creation process, including the perceptions and experiences of the process of operators co-designing the messaging interventions with Revealing Reality, and to identify any factors that influenced the efficiency of this process. The second part of the process evaluation focused on the implementation of interventions, including the barriers and facilitators to intervention design and delivery, and factors influencing how well it was perceived to have worked.

Process and Impact Evaluation of the Multi-Operator Self-Exclusion Schemes - Baseline report (Evaluation Phase 1)
Ipsos MORI

The key aim of the evaluation is to explore how far Multiple-Operator Self-Exclusion Schemes have led to the desired changes in levels of awareness and to explore perceptions and delivery arrangements of the schemes. It also aims to highlight any unanticipated barriers to the achievement of the self-exclusion objectives that might form the focus of future policy improvements.

Evaluating online blocking software
A. Talbot, K. King, L. Tarplin, L. Victor & J. Rodger

Winning Moves and partners were commissioned to deliver this evaluation between November 2017 and August 2018. The evaluation included technical testing of software, discussion with industry stakeholders and direct engagement with problem gamblers to understand whether and how blocking software can, or could, be useful.

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