National Gambling Helpline Freephone 0808 8020 133 8am-midnight 7 days a week

What is self exclusion?

If you think you are spending too much time or money gambling in an arcade, betting shop, bingo venue or casino then ask staff for more information about self-exclusion schemes, or use the links below to join national self-exclusion schemes for each type of gambling.

Self-exclusion means asking a gambling provider to exclude you from gambling with them for a length of time, usually between six and twelve months but this can be for up to five years for online gambling. All gambling providers in Britain must provide consumers with this option, allowing any customer who has followed the procedure to request self-exclusion to be refused service and prevented from gambling during this time period.

Please then consider also calling the National Gambling Helpline who can offer you free, confidential advice and counselling as our experience is that self-exclusion can be helpful but will be more effective if you also give us a call.

How the schemes work:

  • You will be excluded for a minimum six month period (12 months for betting shops)
  • You will have to supply proof of identity including a photo
  • You will be removed from all marketing databases and you will not be contacted during the period of your self-exclusion
  • You cannot leave the scheme before the exclusion period has expired
  • If you leave the scheme once the self-exclusion period has expired you will not be automatically added to any marketing databases.

By joining self-exclusion schemes you are agreeing that:

  • the information you provide to join a scheme will only be shared with operators within the specific scheme
  • you will stay away from the venues from which you have self-excluded.

It is up to you to keep to your self-exclusion agreement but the company and the staff will do all they reasonably can to help you. If you visit a venue from which you have self-excluded you will be asked to leave and the other venues in the scheme will be informed.

Read about how to self-exclude.

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For help, support and advice about problem gambling please contact the National Gambling Helpline on 0808 8020 133 or via the NetLine.

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