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Evaluation Publications

GambleAware’s evaluation process is how we build the evidence for what really works to minimise gambling harm. Our methodology is based on industry best practice, governed by a standard protocol applied to everything we commission.

Findings from our commissioned evaluation projects can be filtered by theme using the drop down menu below

Primary Care Gambling Service Pilot Evaluation Report - August 2022
IFF Research

This evaluation explores the implementation journey of the Primary Care Gambling Service (PCGS), a primary care-based pilot service located in South East London for adults aged 18 or over experiencing harm from gambling. It provides early lessons about establishing and delivering a new service, and early evidence on the impact of the service on the patients it supports.

Analysis of NGTS Treatment Impact Report
Ben Hickman, Dr. Biman Chakraborty

GambleAware commissioned Myriad Research to conduct a Longitudinal Analysis of the Impact of Treatment from the National Gambling Treatment Service (NGTS) for Tier 3 (structured treatment) and 4 (residential) interventions. The project examines the impact of treatment on PGSI and Core10 outcome measures over the entire treatment journey.

Cover of "Scottish Gambling Education Hub Evaluation"
Scottish Gambling Education Hub Evaluation
IFF Research

In June 2020, GambleAware commissioned IFF Research to conduct a process and outcome evaluation of the Hub. The purpose of the evaluation was to assess the effectiveness and early outcomes of the Hub and to inform GambleAware's future commissioning decisions for a Hub approach in England and Wales.

Cover of "Evaluation of the Gambling Support Service, England & Wales (GSSE&W)"
Evaluation of the Gambling Support Service, England & Wales (GSSE&W)
Kantar Public

The Gambling Support Service in England & Wales was delivered by local Citizens Advice offices in 12 regions across the two nations between October 2018 and March 2021. GambleAware commissioned Kantar Public to conduct an independent process and impact evaluation to capture outcomes and learnings from GSSE&W delivery and to improve the programme for future iterations, including the commissioning of a similar programme through the constitutionally distinct organisation, Citizens Advice Scotland. The evaluation report contains details of facilitators and barriers which contributed to the success and outcomes of the service. The report also identifies opportunities to aid further future success of the programme. The evaluation was conducted between July 2020 and April 2021.