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Evaluation Publications

GambleAware’s evaluation process is how we build the evidence for what really works to minimise gambling harm. Our methodology is based on industry best practice, governed by a standard protocol applied to everything we commission.

Findings from our commissioned evaluation projects can be filtered by theme using the drop down menu below

Evaluation of the Gambling Support Service, England & Wales (GSSE&W)
Kantar Public

The Gambling Support Service in England & Wales was delivered by local Citizens Advice offices in 12 regions across the two nations between October 2018 and March 2021. GambleAware commissioned Kantar Public to conduct an independent process and impact evaluation to capture outcomes and learnings from GSSE&W delivery and to improve the programme for future iterations, including the commissioning of a similar programme through the constitutionally distinct organisation, Citizens Advice Scotland. The evaluation report contains details of facilitators and barriers which contributed to the success and outcomes of the service. The report also identifies opportunities to aid further future success of the programme. The evaluation was conducted between July 2020 and April 2021.