GambleAware has adopted an open research model to ensure that the research it funds will be transparent and accessible to achieve the greatest impact while ensuring the highest confidence in commissioned work.
This short paper recaps the campaign background, rationale and execution for the women’s prevention campaign launched by GambleAware on the 31st January 2022. This paper will also introduce the campaign evaluation approach and some of the key findings from the evaluation to date
In June 2020, GambleAware commissioned IFF Research to conduct a process and outcome evaluation of the Hub. The purpose of the evaluation was to assess the effectiveness and early outcomes of the Hub and to inform GambleAware's future commissioning decisions for a Hub approach in England and Wales.
Deposit limit tools — which cap the amount of money customers are able to deposit each day, week or month, to their online gambling account — are offered by all licensed remote gambling companies in Britain. Such tools are aimed at helping customers to limit their spending and control their behaviour.
The trial reported here assessed whether building out the functionality of industry-standard deposit limit tools to include a ‘commitment device’ could impact customers’ use of the tool, and their subsequent behaviour. A commitment device is a voluntary arrangement, designed to dissuade people from breaking their intentions.
The Gambling Support Service in England & Wales was delivered by local Citizens Advice offices in 12 regions across the two nations between October 2018 and March 2021. GambleAware commissioned Kantar Public to conduct an independent process and impact evaluation to capture outcomes and learnings from GSSE&W delivery and to improve the programme for future iterations, including the commissioning of a similar programme through the constitutionally distinct organisation, Citizens Advice Scotland. The evaluation report contains details of facilitators and barriers which contributed to the success and outcomes of the service. The report also identifies opportunities to aid further future success of the programme. The evaluation was conducted between July 2020 and April 2021.
"No one ever talks about losses. So, it's really hard to even know if someone's got a problem or not, because if you haven’t won for a while – you just won’t say anything...Hearing other people’s stories that are similar to mine kind of makes you think ‘Wait a minute’… you realise you’re not a million miles away from it."
"I try and set myself limits to keep it under control. You can sit there and say you’re in control – but sometimes you’re not. Having a spend calculator is really helpful….it visually shows how much you’re spending. You can’t ignore it."
"I never thought I had a problem. I didn't want to be seen like a gambler and addict. But they're all the things that I was...I think now knowing that I can pick up the phone to someone, or I could reach out to someone and get help straight away…it might have been easier."
"At first I wouldn’t say anything because actually... it's not really my place to say, it's not my money. Then I thought I could help him, but I realise now that's not the case and I should have looked after myself first… I still sometimes have to remember to do that."
"I never talked about anything. I wish I had, just saying stuff out loud makes such a difference… I went to group meetings and the more I spoke about my story, the more open I was. And the more I was getting asked questions and getting more involved. It was that that helped me in my recovery."